SWEAT’S REFUND POLICY
Expiration, Cancellation and Refunds
Unlimited Class packages expiration dates are governed by your purchase date (30 days from
purchase date). Personal Training packages (10 sessions) expire 45 days from the day of purchase.
Personal Training sessions and classes booked are subject to a 24-hour cancellation window. You
must cancel your reservation online, via phone or at reception. Once the booking is cancelled within
this time, the session will be credited to your Sweat account to use towards future classes/sessions.
* Please Note: All cancellations made after our 24-hour window will be considered a late cancel and
will be charged the full price for the missed class/session. No-show and late cancellations will be
charged the full price for the classes/sessions missed. No refunds or credits will be given for no show
and or late cancellations.
If you have purchased a package and will be unable to attend your sessions, you will be able to
freeze it for up to 3 months from the date you ask for the freeze. The request for a freeze must be
made by completing “Freeze” form at reception; Freeze fee of AED 50 will be charged at the time of
the request. Only one freeze can be applied each year per client.
Class series, Unlimited packages and Personal Training packages are non-refundable and non-
transferable unless you are deemed medically unfit to participate in physical activities for the
foreseeable future (medical certificate required), in which case SweatUAE will refund (or transfer to
person of your choice) your purchase price of your unused sessions or classes.
Promotional or discounted offers are strictly non-refundable.
Sweat UAE reserves the right to change all advertised pricing options at any time with or without notice.
If goods are returned within 7 days from the date of purchase, we shall offer exchange, credit note
or refund of the invoice value, provided the following conditions are maintained:
Goods are free from any Damage,
Goods are NOT opened OR repacked in the Original Packing,
Goods are unused, with tags and labels attached.
All spare parts & accessories are returned in original packing along with the Packed Items
All sale items are ineligible for a refund and may be exchanged within 3 days of purchase.
Original receipt is mandatory for the exchange, credit note or refund.
No exchange, refund or credit note will be possible if the above points are not followed.